In this article, we will talk about how the goods are returned in the Wildberris online store, as well as what features this procedure has.
Contents
- Когда можно вернуть товар на Вайлдберриз: условия, причины возврата
- How to return to Weildberris through the courier, after trying, in the point of extradition: instruction, example
- How to return the goods to Wildberry due to marriage: Instructions, example
- Where to see the return of money for Weildberris after returning the goods?
- Wildberry - a list of goods not to be returned: List
- Is the return of the goods to Wildberris paid?
- Video: Wildberries purchases: only for girls!
In terms of delivery and fitting online store Wildberry It is one of the best. Everything is done here for the convenience of the client. However, customers often have questions about what to do in the situation if the goods were paid, and fitting is not available. Or in general, is it possible to issue a return of the goods. In fact, this procedure is not so complicated. You can make a return regardless of the selected delivery method.
Когда можно вернуть товар на Вайлдберриз: условия, причины возврата
You must understand that a return to Wildberry It is possible within 21 days from the date of its acquisition. At the same time, sending it back to the store is possible, provided that the complete configuration and packaging is maintained. It is not necessary to send a check, because all the purchase data is contained in your personal account.
As a rule, buyers make a return if the coloring is not the same that was indicated on the site, or the style or size differs. In addition, things are returned due to marriage, if it is suddenly detected, or the equipment is different.
Goods purchased on Wildberry, a guarantee is given - 2 years. If a marriage or some property was discovered during the service life, indicating that the goods were already used, then it can also be returned. At the same time, an application for consideration of the barcard is necessarily drawn up on the site.
How to return to Weildberris through the courier, after trying, in the point of extradition: Instruction, example
So, return to Wildberry It is carried out through the personal account:
- First of all, open the section "Purchases"
- Then you need to choose "Shopping history" and there to find the goods that you plan to return
- Press "Return the goods" and choose what you want to send back to the store
- After that, select a suitable return method. This can be done through the issuance point, or call the courier so that it takes the thing. But keep in mind that you will have to pay for the second method
- When choosing the first option, the system will offer to indicate the closest or simply convenient item for you. Choose the address and then you will need to go there and transfer the product
This is where the return is completed. It remains only to take the thing. In your personal account, your return is displayed in the corresponding section.
How to return the goods to Wildberry due to marriage: Instructions, example
If the goods received is not appropriate or have a marriage, then in this case a return to Weildberris will be carried out through the creation of an application for verification. This is done through a personal account.
You will need to attach several pictures of the goods and it is advisable to take a video, at least short, so that it is visible in a discrepancy or marriage. In addition, you must describe the defect itself. In total, the application is considered up to five business days. If it is approved, then the return of the goods will be possible in one of the above methods. The return of the defective product is allowed throughout the guarantee.
So, to apply for an application, do the following:
- Starting day open the section "Verification of goods" And choose "Return after payment for marriage"
- On the new page, click on the application button
- Next, choose a product bought from the list earlier and attach evidence that marriage really takes place
- After that, describe your problem in a large window
- Complete the application and wait until it is considered
When you receive approval, it remains to choose a convenient way to return and transfer the purchase.
Where to see the return of money for Weildberris after returning the goods?
So, if the return is returned to Wildberry Approved and you transferred it, it remains only to expect until the money is credited to the balance. It is important to take into account that in this case the online store independently decides where to return the money-to the balance of the personal account or on the card. As a rule, the last option is used. Moreover, usually funds are credited no earlier than after three working days. After this period, you can already check whether the funds are credited.
It happens that the purchase is carried out for cash. Then the system will offer to indicate information about the account where to transfer funds. Or they will be credited to the balance of the personal account, from where they can already be brought to the card.
As a rule, payment is carried out immediately after information is provided.
Wildberry - a list of goods not to be returned: List
Return of goods to Wildberry, of course, it is possible, but it should only be borne in mind that not all things are allowed to be returned. So, there is a certain list of things that the online store will not accept to return:
Is the return of the goods to Wildberris paid?
Many are interested in the question - is it paid to the return of the goods to Wildberry? In fact, if you yourself bring the goods to the issue point and transfer it to the operator, then no one will take the funds from you. However, if the return is carried out by transferring it to the courier, then you will have to pay for the service.
Video: Wildberries purchases: only for girls!
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How to cancel the paid and unpaid order in the mobile application?
