How to cancel the paid and unpaid order completely and partially on Weildberris from the phone in the mobile application: step -by -step instructions. Will the cancellation of the order for calculating the percentage of ransom affect?

In this article, we will learn how to correctly cancel the order for Weildberris in a mobile application.

I do not always want to pick up purchases in online stores. In some cases, customers suddenly change their minds and think about the cancellation of the order. Today, such a store as Wildberry. And this is not surprising, because everything can be ordered here. But, nevertheless, people sometimes cancel orders. We talked about how to do this from the computer in the article "How to cancel the order for Weildberris with a PC?"And now let's find out how to do it from the phone.

How to cancel an executed but unknown order for Weildberris from the phone in the mobile application: step -by -step instructions

Solve the issue of how to cancel the order on Wildberry Through the application is quite simple. In any case, if the order has not yet been paid, it is enough to remove it from the basket.

• To do this, open the store application and go to your personal account
• Next, you need to open a section with delivery

• After that, choose the product you need or all at once and press the button "Refuse delivery"
• When the product is deleted, it will disappear from the list

How to cancel the paid order, delivery to Weildberris from the phone in the mobile application: Instruction

In general, figure out how to cancel the order on Wildberry, it is possible in case of payment. In this case, you can refuse not only the entire order at once, but also its part.

This can be done as follows:

• To get started, go to your personal account in the application and open the section with delivery. By the way, cancellation is possible in any case, regardless of the status
• Next, choose the order you need and put the mark opposite it. If he already ended up in reserve, then highlight everything with a special button

• Then choose "Delete"
• It is important to understand that if the purchase is in another status, then you will need to press "Delivery cancellation"

When you have already paid for the goods, the page will be displayed that if you plan to cancel the order, this will affect the percentage of the ransom. How exactly, we will tell you a little later.

You can abandon your purchase directly upon receipt from the courier or at a pickup point. If the package has already come to the issuance point, then the only thing that can be done in such a situation is to leave it there and not pick it up. It is not necessary to come and say the reasons why a person decided to abandon his purchase.

As a rule, the shelf life is five days. If during this time the order is not taken away, then the package will go to the warehouse.

If the order that must be canceled is already transferred to the courier, then the refusal can be made at the moment when he calls. Do not waste your time and the courier just like that. Tell him that you no longer need an order and that’s it. He will be immediately sent to the warehouse.

Another way of canceling is a hot line. In this case, you need to make a call by phone 88001007505.Throughout Russia, the call will be free. When the operator answers, then get ready to name your name, phone number and order number, which needs to be canceled. Nothing is required of you more. The employee will abolish on his own. It remains only to check the status in your personal account.

How to cancel, delete part of the order, delivery of one thing to Weildberris through the phone: Instructions

If you want to figure out how to cancel the order on Wildberry Partly in the application, the method will be slightly different. As a rule, some specific positions are removed through the use of a feedback form in your personal account. It is called "My appeals".

The second option is to remove unnecessary goods from delivery. To do this, put marks opposite unnecessary things and select "Delete out of delivery".

Keep in mind that using these options is allowed while the order is still at the stage "Reserve". This means that he has not yet been sent. If you remove all things from the basket, then the order will close with the appropriate status.

How will the cancellation of the order for Weildberris affect the calculation of the percentage of the ransom?

It is important to know not only how to cancel the order on Wildberrybut also how it will affect the percentage of ransom.

In fact, the percentage of ransom is understood to mean the ratio of the cost of the redeemed goods to the sum of the redeemed and returned as a percentage. It is calculated over the past six months. This value is used to calculate the bonus of a regular buyer and do not underestimate it.

In the mobile application, the percentage of ransom can be viewed in the section "Discount".

It is important to understand that the higher the level of paid orders, the greater the discount. Accordingly, in order to raise this percentage, orders must be paid. You can order several packages, which you obviously will not refuse.

The percentage of refusal to order usually decreases, but there are several situations when it is preserved. This is possible when you received a defective thing or its equipment does not correspond to the declared or description on the site.

However, not everything is so simple, because you have to submit a special statement:

• Open your profile in a mobile application and go to "Verification of goods"
• Then click "Upon receipt" or "Marriage"

• After that, create an application
• You will be invited to choose the goods, which you need to do
• Then we load the evidence. It can be a photo or video in which defects are very clearly visible
• In addition, describe the problem that has arisen and click on the icon "Send"

The application is considered within three business days.

In this case, the percentage of redemption will not change. However, if you simply remove the goods from the basket, then the percentage of the ransom will decrease.

Video: Wildberries cancellation