How to cancel the paid and unpaid order completely and partially, the delivery of the goods to Weildberris from a computer or laptop: step -by -step instructions. How will the cancellation of the order for calculating the percentage of ransom affect? Why can't I cancel the order for Wildberry: possible reasons

In this article, we will find out how to correctly cancel the order in the Wildberris online store and what are the features of this process ..

Willberries It is a large Russian online store. A huge number of orders are made every day. The situations when buying or even just choosing a product may be different. For example, sometimes it is required to cancel the order that was paid, or the payment has not yet been paid, but the client changed his mind to buy it. That's exactly what we will talk about these situations in our article.

How to cancel an executed but unknown order for Weildberris from a computer or laptop: step -by -step instructions

If you decide not to buy a product that you have chosen, then you should not worry about it. In this case, you can always find out how to cancel the order for Wildberry. In this case, your actions will be as follows:

• First, open your personal profile on the site
• After the entrance, immediately go to the section with your delivery
• Put a mark opposite the order that you plan to remove and click on the Deleting button
• Since you have not paid the order yet, nothing terrible will happen
• After removal, the order will disappear from the line of delivery

How to cancel, delete the paid order, delivery to Weildberris from a computer or laptop: step -by -step instructions

Solve the question of how to delete the order on VileberrisEasy enough. You have not even one, but several options that allow you to do it. The easiest of all is manual removal of the purchase in your personal account.

So, the official website says that the delivery can be completely canceled in the first ten minutes after payment.

To cancel the delivery, do the following:

• Also open your personal account first and go to the section with delivery

• Next, select the delivery you need and open its details
• On the window that appears, click "Cancel delivery"

On this, delivery will be canceled and the goods will not be brought to you and will return the money. In addition, it is possible to refuse goods already during their receipt at the company's issue. Moreover, when you receive a product delivered by courier through a contactless method, the possibility of partial refusal of goods is not provided.

As soon as you do all the above actions, the order will receive the status "Closed". You will also receive an e -mail that your order is canceled. If you made out the goods just for delivery, then you may not come to the issuing point.

There is another way to cancel the order for Wildberry - This is an appeal to the hot line. To get through to the operator, you need to dial the number 8 800 100-75-05. The call is free. At the same time, the number is valid throughout Russia. When the operator answers you, name the data that he will ask you. There we can also say that you want to abandon the goods. After that, it remains only to control the change in the status in your personal account.

How to cancel part of the order, delivery of one thing to Weildberris: Instructions

There is a situation when it is necessary to solve the question of how to cancel the order for Wildberry, but not completely, but partially. To do this, you will have to go a little different way.

So, the actions will be as follows:

• First, go to your personal account, and already there go to the section with messages
• Choose further "My appeals" And fill out a special form. In particular, you need to indicate the articles of all things that you did not need

After sending, it remains only to expect an answer. When he comes, all the positions that are unnecessary will be removed

Is it possible to refuse to order Wildberris if it has already been delivered?

Many are interested in how to cancel the order on Wildberry, if it is already delivered and is it possible to do this at all? In fact, yes, this is possible.

As a rule, before picking up the goods, they must be carefully examined so that there is no marriage and all positions correspond to the ordered. Purchases are subject to return, it will be enough to say the reasons for this action. For example, you can say that something just didn’t suit you.

How will the cancellation of the order for calculating the percentage of ransom affect?

Some customers of the store are not even interested in how to cancel the order for Wildberry, will this affect the percentage of ransom.

The calculation of this amount is carried out over the full period, and the recalculation is carried out upon receipt of a refund or payment. It is important to understand that the abolition of the order after it was designed affects the percentage of ransom. All positions will be taken into account as returned goods.

Why can't I cancel the order for Wildberry: possible reasons

There are situations when to solve the question of how to cancel the order for Wildberry, does not work. This usually happens when the order has already been transferred to delivery. That is, he is already on the way and operators cannot do anything with him, that is, to remove something. So you have to wait for delivery. However, when the goods arrive at the issuance point, you can not pick it up or refuse part of the purchase there. As for situations when delivery is carried out by transmitting it through the courier, in this case there is also the possibility of a complete or partial failure, but do not forget that part of the order cannot be removed with contactless delivery.

Video: Wildberries cancellation