In this article, we will talk about how to cancel the delivery of goods to Weildberris if an error is made in the order.
Contents
Wildberryz online store is deservedly recognized as one of the best in Russia. Here you can purchase thousands of goods - clothes, equipment, for home and much more. However, sometimes customers need to cancel the delivery due to the mistake. It is possible to do this, but it is important to know all the features. Let's analyze them.
Is it possible to cancel or change the delivery to Weildberris if you made a mistake?
When making an error, each client first does not even think about how to cancel the delivery to Wildberry, is it possible to change it. In fact, the functionality of the site is not such an opportunity. If you choose a delivery point, then you can’t ask to deliver the parcel to the house. However, if you initially selected courier delivery, but you want to pick up the order yourself, then upon arrival at the issue point until it is transferred to the courier, you can pick it up.
See which of the points the package will be delivered in the section "Delivery"By pressing the button "The order can be taken at the issuance point."
Is it possible to cancel the order if errors are made. Yes, the site allows you to do the cancellation of delivery. However, it is important to do this correctly.
How to cancel delivery to Weildberris, if you already paid: instructions
So, let's figure out how to cancel the delivery to Wildberry, if payment has already been paid. In fact, the rules are practically no different for computers and mobile applications. The order on the site can be canceled without consequences.
- So, first, go into your personal account and go to the section "Purchases"
- Find and select the right product or group of things in the list
- On the next page you will open detailed purchase information. Here, hang the mouse cursor on "Read more about delivery"
- You will be highlighted in a pop -up window. Click for delivery of delivery
- If you decide to cancel the delivery for a group of goods, you can choose all or just some of them at once. In the list opposite those that you do not need, put a checkmark
- On the left side of the window you will find a button to confirm delivery of delivery
There is another simpler way to cancel delivery, which does not require labor costs. To do this, call the hotline by phone 8 (800) 100-75-05. The call regardless of the communication operator will be free. Moreover, you can get through from any phone. When the operator responds to the call, ask to annul your order. Keep in mind that you will be asked to name the name of the buyer, phone number and order number.
Why can't you cancel the delivery to Valdberris?
Sometimes situations arise when you have to solve the issue not - how to cancel the delivery to Wildberry, why can't you make a cancellation? Indeed, some buyers suddenly find that the operation is not available.
The thing is that the possibility of refusal is possible only in the first 10 minutes after paying for the order. If the time has expired, then you will have to wait until the package arrives at the issue point or the courier brings it. Then the refusal will already be carried out through the return of the goods. You must have documents with you with which you will confirm that you are the recipient of the order.
Video: Wildberries purchases. Order with Wildberries. Cosmetics with Wildberries
Read also:
