We will consider the return option when we need to send the parcel with the goods back to China to Aliexpress.
Methods of returning goods to Aliexpress
Many are interested in whether it is possible to send the goods back to the seller with Aliexpress. Yes, of course, this is really possible, only on condition that you will save everything whole and intact. If you remove the film from the factory box, then nothing terrible will happen, but the damaged box can already cause refusal to refund.
In addition, you must take into account that the goods can be returned in different ways, depending on the situation:
- Buying came to you, but you are no longer required and you do not want to use it. When you receive a notice from the mail and go after the package, do not take it, but simply write a refusal and it will go back.
- Perhaps such that you thought that you can pick up the goods, but then, being at home, changed your mind. Then open the dispute on the site and pack the goods again.
- The package is received and opened. But something did not suit you. Sending the parcel should be carried out with original packaging, in full configuration, instructions, a box, letters and gifts.
Despite everything, about whether to return the goods, you need to think in advance. Be sure to save the package of the whole, it is advisable not to open it. Or carefully cut the packaging along the edge, remove the contents and look carefully at everything. So that you have more chances to return the money, you need to at least take a picture or take a video of the unpacking.
Also, all experienced buyers are always advised to record on the video how you are packed goods. Do not experience fate and try to send the parcel in ordinary packaging without recording a video. Better do not be too lazy to add an extra layer of pimpa and write down the video.
Is it possible to return the goods to Aliexpress: new conditions of 2022, "Easy or Complete return"
The main thing is that you must understand is that all operations for sending a parcel for Aliexpress need to be done exclusively through the dispute. How to make a dispute correctly read at the end of the article.
In addition, it must be accepted. If you just send the order and the seller suddenly does not agree with something, then you will have to try very much so as not to lose money.
Previously, it was necessary that the seller would give you the address for sending and you could indicate the track number for confirmation. There were many problems with addresses, delivery. Many did not dare to send the parcel back due to the high cost of delivery.
But in 2022 the rules changed a bit.
Remember, now you do not need to fill out anything and pay for the return of the parcel. Just take steps according to the instructions below.
- First write to the sellerthat you decided to return the goods as unnecessary and for another reason, as well as agree on a return.
If everything is fine, then open the dispute and wait until it is accepted. To prove that a product of inadequate quality, provide a video order.
It is worth noting that it is better not to communicate with the seller if the goods are defective, but to immediately open the dispute, since otherwise the correspondence can be used against yourself.
In addition, the opening of the dispute is possible with a partial return. Then you do not have to send the parcel to the seller.
If you open a dispute with a complete return and sending the parcel, then in case of approval by the administration of the return, send the parcel back under new conditions is free.
- In your personal account after a dispute you will be sent to you track code, In chapter " Open disputes" or " Return and disputes", then " View data“By which the parcel should be accepted in the mail for free. Here you have to have such a record.
- Track code It is necessary to get (press the orange button) within 5 days after the approval of the return.
Next, the instructions for return: just take the goods to the mail and show the barcode received on the site. Say that you have a service " Light or also called a convenient return«.
After pressing the orange button, you will have such a track code.
Present the track code at the post office without filling out receipts and addresses. You can also download the barcode on the phone on the site by the link and present this bar code from the phone.
- By time: it is given 30 daysso that the package is sent and for this term should reach the warehouse. The package is coming quickly because the warehouse is in the Moscow region.
However, not all post offices are familiar with the new return procedure. In the mail it is called " Easy or convenient return". If this happened to you, then call the hotline of the Russian Post by phone 8-800-200-58-88, they will all be fooled.
The main thing, remember that the package should go only on the track-tumor generated on the site, otherwise it simply will not fall into the right place.
In what cases can the goods be returned to Aliexpress: Features
- Usually the reasons for returning goods from customers Aliexpress lots of. For example, the goods were received, but suddenly it became unnecessary or arranged. In such a situation, you can not always win the dispute, because all conditions are fulfilled from the seller.
- As a rule, free shipping is allowed for those purchases for which sellers set "Return Guarantee". It makes it possible to return the goods regardless of the reason for a certain time.
- The most popular reason for the return is inappropriate size. The fact is that inexperienced buyers have not fully sorted out the sellers tables, they simply buy their usual size and it suddenly turns out to be small. There are also situations when sellers deliberately put a thing of the wrong size into the package and, in order to return the money faster, they propose to solve the issue of returning part of the amount. By the way, often this is even much more profitable to directly return the goods.
And the inappropriate thing can then be sold through the boards of ads. If the seller does not want to concede and asks to send the goods back, then you can aggravate the dispute and attract the administration Aliexpress. As a rule, she sides the client.
Usually, the decision to send the parcels can be made if you demand to return the entire amount without sending the goods. - The last of the options is the return of things due to bad quality, when they do not correspond to the description, defective and so on. In this case, you can also return the money completely or partially. Here again, it all depends on the seller himself. If he does not mind returning part of the money, and this option is suitable for you, then with a slight marriage you can return the money back.
Otherwise, if the purchase is expensive and it is impossible to use it in any way, then, of course, you will have to send it back.
In the first case, buyers remain even in the plus, because compensation usually allows you to cover the repair costs. But this is ideal.
Some sellers usually ask the goods back, even if it is faulty.
How are money returned for goods to Aliexpress?
With a new system of free return, there is practically no risk of losing money.
Your return reaches the warehouse in Podolsk in 5-7 days. There he is not stored for long and he is taken to China. As soon as the parcel arrived at the warehouse in Podolsk, the equipment of your parcel is checked there, the refund is confirmed and the money from which the order was paid within 3 days.
But still, you can lose money in this case: if you do not open the dispute on time on Aliexpress, since in this case the order will be left without protection. You can say that there is 15 days after the closing of the order. Yes, this is so, but only on condition that you yourself confirm it. Otherwise, the system will assume that since you did not follow the timer, then the package was received and its contents are completely satisfied with you.
How to open a dispute on the return of goods to Aliexpress: Instructions
Return for free parcels back to China was named at the Russian Post " Easy or convenient return«.
First of all, to send the goods to the seller to Aliexpress, you must first open the dispute and fill out all the lines correctly.
- First, in the list with your orders, click opposite the purchase - "Open dispute".
- We choose the problem due to which we want to make a return.
- Here we choose what we are returning goods and money, This means that you need to send a product back.
- Then the form for filling will be displayed.
- Click the "Return of goods and funds" button
- We write a full amount of purchase a little lower. If you do not remember how much money you gave for the purchase, then look under the line
- Choosing the reason why you want to return the product, and also describe the situation in detail
- A little lower, if necessary, add evidence if the product is defective and send an application with the corresponding button
Now it remains just to wait until the system approves the return. If something does not suit you in this decision, then worsen the dispute and attract the site administration to solving your issue.
When you receive approval to send goods, the system will generate you track number, by which you will send the package back for free (we wrote about this above).
Free return does not apply to packaging. You will have to purchase it in the mail.
Important: Remember that you need to send the parcel precisely on the track from the site AliexpressTherefore, control it on the check. Otherwise, they will not count the return.
How much is the return of goods to China to Aliexpress?
As mentioned above, Aliexpress made free return of the goods. To do this, you need to present a track number that allocated to you by the site Aliexpress For a free return. The only thing that mail will oblige you to buy a package from them.
Video: How to return the product to AliExpress: Detailed Instruction
